Welcome to KINTURU

At KINTURU, we are dedicated to providing thoughtful and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, order status, shipping, returns, damaged items, or general questions about our artistic home décor collections, our customer care team is here to provide professional support.

For inquiries regarding orders, delivery, products, returns, after-sales service, or business partnerships, please contact us through the official channel below.

1. Customer Support by Email

Email: service@kinturu.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please include:

• Product name
• Order number, if applicable
• A brief description of your question or concern
• Clear photos, where relevant
• A short video if the issue relates to product condition, craftsmanship, or item details

Providing these details helps us better understand your request and provide efficient assistance.

2. Customer Support Hours

Customer Support Email:
service@kinturu.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, seasonal promotions, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product materials and specifications
• Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your item arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected areas.

4. Product Support

KINTURU creates timeless decorative pieces inspired by French vintage aesthetics, artistic craftsmanship, and elegant interior styling.

Our collections include:

• Glass — Vintage colored glass vases with refined tones and elegant silhouettes
• ART GLASS — Artistic glass creations featuring unique forms, textures, and handcrafted character
• Ceramic — Sophisticated ceramic vases designed to bring warmth and timeless beauty to interior spaces

If you need assistance with a product, our customer care team can help with:

• Product dimensions
• Materials and finishes
• Colors and design details
• Craftsmanship information
• Product care recommendations
• Included accessories
• Recommended placement and styling
• Product variations
• General product questions

Because each piece may feature unique artistic details and handcrafted characteristics, please include the product name or order information when contacting us.

5. Business & Wholesale Inquiries

KINTURU welcomes inquiries from retailers, distributors, interior designers, boutique stores, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial collaboration opportunities, please contact:

Email: service@kinturu.com

Please use one of the following email subjects:

• Subject: Business Inquiry
• Subject: Wholesale Inquiry

If possible, please include:

• Company name
• Market or region
• Expected order volume
• A brief description of your inquiry

Our team will review your request and respond with relevant information.

6. Corporate Information

Brand: KINTURU

Website: kinturu.com

Legal Entity:
Zhengzhou Sutong Network Technology Co., Ltd.

Registered Address:
No. 52, West side of West Second Ring Road, East side of Dongzheng Aluminum Factory, Dongfeng Road Subdistrict, Zhongmu County, Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410122MAEFPNH89R

Customer Support Email:
service@kinturu.com

KINTURU is owned and operated by Zhengzhou Sutong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We're Here to Help

From discovering the perfect decorative piece for your home to receiving and enjoying your order, KINTURU is committed to creating a smooth, reliable, and inspiring shopping experience.

For any questions, please contact us at:

Email: service@kinturu.com

Thank you for choosing KINTURU.

KINTURU — Timeless Artistic Décor Inspired by French Vintage Elegance.