FAQ

Orders & Shipping

How do I place an order?

To place an order, select the KINTURU decorative piece you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, or shipping preparation stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other external factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your KINTURU product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video if the issue relates to product condition, craftsmanship, or any visible damage

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does KINTURU offer?

KINTURU creates artistic home décor inspired by French vintage aesthetics, timeless craftsmanship, and elegant interior styling.

Our collections include:

  • Glass — Vintage colored glass vases featuring refined tones and elegant silhouettes
  • ART GLASS — Artistic glass creations with unique forms, textures, and handcrafted character
  • Ceramic — Sophisticated ceramic vases designed to bring warmth and timeless beauty to living spaces

Our collections are carefully curated to complement modern interiors while preserving the charm of classic European-inspired design.

Available products may evolve as new collections and artistic designs are introduced.

Are KINTURU products made with different materials and finishes?

Materials, finishes, colors, textures, and craftsmanship details may vary depending on each collection.

Due to the characteristics of glass, art glass, and ceramic production, slight differences in:

  • Shape
  • Texture
  • Color tone
  • Surface details
  • Finish
  • Decorative elements

may occur between individual pieces or production batches.

These natural variations are part of the unique character of handcrafted-inspired décor and do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, finishes, proportions, and artistic details as accurately as possible.

However, actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography environment
  • Material characteristics
  • Handcrafted details
  • Production variations

Each KINTURU piece may feature its own subtle characteristics, making every item unique.

Please review the individual product page for specific product information before purchasing.

How should I care for KINTURU decorative pieces?

For most KINTURU products:

  • Handle glass, art glass, and ceramic pieces carefully.
  • Avoid dropping, strong impact, or excessive pressure.
  • Keep products clean and dry.
  • Use a soft cloth for gentle cleaning.
  • Avoid harsh chemical cleaners.
  • Do not place products in unstable locations where they may fall.
  • Follow product-specific care recommendations provided with your item.

How should I care for glass and ceramic surfaces?

For glass, art glass, and ceramic products:

  • Clean surfaces gently with a soft, dry or slightly damp cloth.
  • Avoid abrasive materials that may scratch the surface.
  • Avoid sudden temperature changes that may affect delicate materials.
  • Keep decorative pieces away from excessive moisture unless specifically designed for such environments.
  • Handle handcrafted details with care.

Proper maintenance helps preserve the beauty, texture, and finish of your KINTURU piece.

What should I do if my decorative piece has an issue?

If your KINTURU product experiences a problem, please inspect the item carefully and avoid attempting repairs or modifications.

If applicable, please check:

  • Product condition
  • Packaging condition
  • Visible cracks, damage, or imperfections
  • Product placement and usage environment

If the issue continues, please contact our customer support team.

Can KINTURU products be used outdoors?

Unless a product page specifically states otherwise, KINTURU decorative pieces are designed primarily for indoor spaces.

We recommend protecting products from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Direct sunlight for extended periods
  • Harsh environmental conditions

Any outdoor-use recommendation applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to:

  • Handmade-inspired production processes
  • Material characteristics
  • Manufacturing methods
  • Measurement techniques

Please review the individual product page for detailed specifications before purchasing.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does KINTURU offer a warranty?

Eligible KINTURU products may be covered by limited product support for qualifying issues involving materials or craftsmanship under normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your KINTURU product experiences an issue involving glass, art glass, ceramic structure, surface condition, or other product details, please avoid attempting repairs or modifying the item.

If the problem continues, please contact:

Email: service@kinturu.com

Please include:

  • Your order number
  • Product name
  • A description of the issue
  • Clear photos where relevant
  • A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD).

Payment options may vary depending on your location, selected currency, device type, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

KINTURU does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Product characteristics
  • Craftsmanship details
  • Care instructions
  • Recommended placement
  • Included accessories, where applicable

Because each collection features different materials and designs, please review the relevant product page before purchasing.

Can colors or textures look different in person?

Yes. Product colors, textures, finishes, and artistic details may appear slightly different depending on:

  • Screen settings
  • Room lighting
  • Photography conditions
  • Material characteristics
  • Production techniques

We aim to represent each KINTURU piece as accurately as reasonably possible.

Do KINTURU products have identical finishes and details?

Not necessarily.

Products featuring glass textures, artistic forms, ceramic finishes, and handcrafted-style details may show slight differences between individual pieces or production batches.

These subtle variations are considered natural characteristics of artistic décor and contribute to the uniqueness of each piece.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@kinturu.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: KINTURU

Website: kinturu.com

Legal Entity:
Zhengzhou Sutong Network Technology Co., Ltd.

Registered Address:
No. 52, West side of West Second Ring Road, East side of Dongzheng Aluminum Factory, Dongfeng Road Subdistrict, Zhongmu County, Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410122MAEFPNH89R

Customer Support Email:
service@kinturu.com

KINTURU is owned and operated by Zhengzhou Sutong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

KINTURU — Timeless Artistic Décor Inspired by French Vintage Elegance.

Discover curated glass, art glass, and ceramic collections designed to bring refined beauty, artistic character, and timeless charm into your living spaces.