Product Support & Warranty

At KINTURU, we are committed to providing carefully crafted decorative pieces and a reliable support experience for every customer.

Each product is carefully selected, inspected, and prepared before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most KINTURU products purchased through kinturu.com are covered by a 90-day limited warranty, beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or product-related issues that occur during normal intended use.

Depending on the circumstances, we may provide:

  • A replacement product
  • A replacement component or accessory, where available
  • Store credit
  • A refund, where appropriate

The specific solution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.

What Is Covered

Our limited warranty may cover issues such as:

Manufacturing Defects

Defects in materials or workmanship that affect the normal structure, quality, or intended function of the product.

This may include eligible issues involving:

  • Glass structure
  • ART GLASS craftsmanship
  • Ceramic construction
  • Product assembly
  • Material quality
  • Manufacturing-related imperfections

Structural Defects

Problems with the product's construction, formation, or components that are not caused by accidental damage, improper handling, modification, or misuse.

Examples may include:

  • Structural cracks present upon arrival
  • Manufacturing-related damage
  • Significant defects affecting product integrity

Products Damaged on Arrival

Items that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.

This may apply to products including:

  • Glass vases
  • ART GLASS decorative pieces
  • Ceramic vases
  • Other KINTURU decorative collections

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, cracks, or breakage
  • Improper handling or storage
  • Misuse or use outside the product's intended purpose
  • Exposure to unsuitable environments
  • Excessive moisture, heat, or harsh conditions
  • Normal wear and tear
  • Cosmetic changes caused by regular use
  • Unauthorized repairs, modifications, or alterations
  • Damage caused by improper cleaning or maintenance
  • Loss or theft
  • Damage occurring after the applicable warranty period

Minor variations in:

  • Color tone
  • Surface texture
  • Shape
  • Finish
  • Decorative details
  • Artistic characteristics

are generally not considered defects when they reflect the natural characteristics of glass, art glass, ceramic materials, or handcrafted-style production.

Damaged or Defective Items

If your KINTURU product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help us review your request quickly, please provide:

  • Your order number
  • Your full name and email address
  • A brief description of the issue
  • Clear photos showing the problem
  • A short video demonstrating the issue where possible
  • Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team through the contact information listed on our website.

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team will normally review your request and respond within 24–48 business hours.

Additional information may be requested if necessary to confirm the issue and determine the appropriate solution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

  • A comparable replacement product
  • A replacement component where available
  • Store credit
  • Another appropriate solution

Replacement availability may vary depending on current inventory.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue and our applicable Return & Refund Policy.

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Our Limited Warranty applies to qualifying manufacturing defects and product-related issues.

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photos of the package before opening it.

If the product inside is damaged, please contact our customer service team and provide photographs of:

  • The outer packaging
  • The shipping label
  • The damaged product
  • Any damaged internal packaging

This information helps us review your request more efficiently.

Product Care

To help maintain your KINTURU decorative pieces in good condition:

  • Handle glass, ART GLASS, and ceramic products carefully.
  • Follow included product care instructions.
  • Use products only for their intended decorative purpose.
  • Avoid dropping, strong impact, or excessive pressure.
  • Keep products away from extreme temperatures and unsuitable environments.
  • Use soft materials when cleaning surfaces.
  • Avoid abrasive cleaners or harsh chemicals.
  • Store products carefully when not displayed.
  • Place decorative pieces on stable surfaces.

Improper handling, cleaning, storage, or maintenance may affect warranty eligibility.

Natural Material Characteristics

KINTURU products are created using materials with unique visual characteristics.

Because glass, ART GLASS, and ceramic products may involve artistic shaping, coloring, glazing, and finishing processes, slight differences may naturally occur between individual pieces.

These characteristics may include:

  • Subtle color variations
  • Minor texture differences
  • Small handmade-style details
  • Slight variations between production batches

Such variations are considered part of the artistic character of each piece and are not generally considered manufacturing defects.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.

Brand: KINTURU

Website: kinturu.com

Legal Entity:
Zhengzhou Sutong Network Technology Co., Ltd.

Unified Social Credit Code:
91410122MAEFPNH89R

Customer Support Email:
service@kinturu.com

We aim to respond to customer inquiries within 24–48 business hours.

KINTURU — Timeless Artistic Décor Inspired by French Vintage Elegance.