Terms & Conditions

Last Updated: September 21, 2026

Welcome to KINTURU.

These Terms & Conditions ("Terms") govern your access to and use of kinturu.com, including browsing our website, purchasing products, communicating with our customer support team, and using any related services provided through our online store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

These Terms apply to all visitors, customers, and users of kinturu.com.

The KINTURU online store is owned and operated by:

Zhengzhou Sutong Network Technology Co., Ltd.

1. About KINTURU

KINTURU is a home décor brand inspired by French vintage aesthetics, focusing on thoughtfully selected decorative pieces that combine artistic expression, timeless design, and everyday elegance.

Our collections include:

  • Glass Vases
  • ART GLASS collections
  • Ceramic Vases
  • Decorative home pieces

Each collection is selected with attention to shape, color, texture, craftsmanship, and the way each piece enhances interior spaces.

KINTURU aims to bring artistic beauty into everyday living through decorative objects designed to add character, warmth, and individuality to your home.

2. Website Use

By using kinturu.com, you agree that:

  • You are legally capable of entering into a binding agreement.
  • You will provide accurate and complete information when required.
  • You will use our website only for lawful purposes.
  • You will not misuse, damage, interfere with, or attempt to disrupt our website or services.
  • You will not attempt to access restricted areas, systems, or data without authorization.

KINTURU reserves the right to restrict or terminate access to our website where we reasonably believe a user has violated these Terms, applicable laws, or engaged in harmful activities.

3. Product Information

KINTURU makes reasonable efforts to provide accurate product descriptions, images, dimensions, colors, materials, and other product information.

Our collections include artistic and decorative products such as:

  • Vintage-inspired glass vases
  • Artistic glass pieces
  • Ceramic decorative vases
  • Interior styling objects

However, due to the nature of glass, ART GLASS, ceramic, and decorative materials, certain variations may naturally occur.

These variations may include:

  • Slight differences in color
  • Texture variations
  • Small surface details
  • Shape differences
  • Handmade-style characteristics
  • Differences between production batches

Such variations are considered normal characteristics of decorative craftsmanship and do not necessarily represent product defects.

Product images are provided to represent items as accurately as possible. However, actual colors and appearances may vary depending on:

  • Screen settings
  • Lighting conditions
  • Photography environment
  • Material characteristics
  • Individual product variations

4. Product Availability

All products displayed on kinturu.com are subject to availability.

KINTURU reserves the right to:

  • Limit product quantities
  • Modify product information
  • Update prices
  • Discontinue products
  • Correct errors in product listings

If a product becomes unavailable after your order has been placed, we will contact you and provide an appropriate solution, which may include:

  • Offering an alternative product
  • Adjusting the order
  • Issuing a refund where applicable

5. Orders and Purchases

When you place an order through kinturu.com, you agree to provide accurate and complete information, including:

  • Your name
  • Contact information
  • Shipping address
  • Payment information
  • Order details

After submitting an order, you will receive an order confirmation email.

An order confirmation does not necessarily mean that KINTURU has accepted the order.

We reserve the right to review, refuse, or cancel orders when reasonably necessary, including situations involving:

  • Incorrect product information
  • Suspected fraudulent activity
  • Payment authorization issues
  • Inventory limitations
  • Shipping restrictions
  • Errors in pricing or product availability

If an order is canceled after payment has been received, an appropriate refund will be issued according to applicable policies.

6. Pricing and Payment

All prices displayed on kinturu.com are shown in U.S. dollars (USD) unless otherwise stated during checkout.

Prices may change without prior notice.

The final amount charged will include applicable:

  • Product prices
  • Discounts or promotional adjustments
  • Shipping charges
  • Taxes or other applicable fees where required

Available payment methods are displayed during checkout.

Payment must be successfully authorized before an order can be processed.

KINTURU does not store complete payment card information or security codes.

For more information regarding payments and security, please review our Payment & Security Policy.

7. Shipping and Delivery

KINTURU works with trusted logistics providers to deliver orders efficiently and securely.

Shipping details, including:

  • Processing times
  • Estimated delivery periods
  • Shipping methods
  • Tracking information

are provided in our Shipping Policy.

Delivery times are estimates only and are not guaranteed delivery dates.

Delays may occur due to circumstances including:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Public holidays
  • International shipping procedures
  • Other circumstances outside our reasonable control

Customers are responsible for providing accurate shipping information during checkout.

8. Returns and Refunds

KINTURU wants customers to enjoy their selected decorative pieces.

If you wish to return a product, please review our Return & Refund Policy before sending any item back.

Returns must meet the requirements described in our Return & Refund Policy.

Products returned without prior communication or without following the provided instructions may not be accepted.

For questions regarding returns, refunds, damaged items, or exchanges, please contact:

Email: service@kinturu.com

9. Damaged, Defective, or Incorrect Products

KINTURU carefully selects and packages each product before shipment. However, due to the nature of glass, ART GLASS, ceramic, and decorative materials, products may occasionally experience damage during transportation.

If your order arrives:

  • Broken
  • Damaged
  • Defective
  • Incorrect
  • Missing components

please contact our customer support team as soon as possible after delivery.

To help us review your request efficiently, please provide:

  • Order number
  • Customer name
  • Email address used during checkout
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • Shipping label photograph, if available
  • Additional videos where helpful

Please keep the original product and packaging until your request has been reviewed.

Depending on the situation, KINTURU may provide an appropriate resolution, including:

  • Replacement product
  • Replacement component where available
  • Refund
  • Other applicable solutions

For detailed information, please refer to our Return & Refund Policy and Warranty Policy.

10. Product Care and Maintenance

KINTURU decorative pieces are designed to bring lasting beauty to your living spaces.

To help maintain the appearance and condition of your products, we recommend:

  • Handle glass, ART GLASS, and ceramic pieces carefully.
  • Avoid strong impact, drops, or excessive pressure.
  • Place products on stable and suitable surfaces.
  • Clean surfaces gently using appropriate materials.
  • Avoid harsh chemicals or abrasive cleaning products.
  • Keep products away from environments that may cause damage.
  • Follow any specific care instructions provided with your product.

Because decorative pieces may feature delicate finishes, artistic textures, or handcrafted-style details, careful handling is recommended.

11. Natural Variations and Craftsmanship Characteristics

Many KINTURU products feature glass, ART GLASS, and ceramic materials selected for their artistic qualities.

Due to manufacturing processes and material characteristics, individual pieces may have natural variations, including:

  • Slight color differences
  • Unique textures
  • Small surface details
  • Minor shape variations
  • Handmade-style characteristics
  • Differences between production batches

These details are part of the character and individuality of decorative craftsmanship.

Minor variations that do not affect the normal appearance or intended decorative purpose of the product are not considered defects.

12. Intellectual Property Rights

All content available on kinturu.com, including but not limited to:

  • Brand name
  • Logos
  • Website design
  • Product images
  • Product descriptions
  • Text content
  • Graphics
  • Layouts
  • Marketing materials

is owned by or licensed to KINTURU and is protected by applicable intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Publish
  • Sell
  • Use for commercial purposes

any content from our website without prior written permission.

The KINTURU brand name, visual identity, and related materials may not be used without authorization.

13. User Accounts

If you create an account with KINTURU, you are responsible for maintaining the confidentiality of your account information.

You agree to:

  • Provide accurate information
  • Keep account details updated
  • Protect your login information
  • Notify us of unauthorized account access

KINTURU is not responsible for losses caused by failure to protect account credentials.

We reserve the right to suspend or terminate accounts that violate these Terms or involve unauthorized activity.

14. User Reviews and Submitted Content

If you submit reviews, comments, images, feedback, or other content to KINTURU, you grant us permission to use that content for purposes related to:

  • Improving our services
  • Displaying customer feedback
  • Marketing and promotional activities
  • Enhancing customer experience

You represent that:

  • You own or have permission to submit the content.
  • The content does not violate applicable laws.
  • The content does not infringe third-party rights.
  • The content is not misleading, harmful, or unlawful.

KINTURU reserves the right to remove content that violates these Terms or applicable requirements.

15. Privacy

Your use of kinturu.com is also governed by our Privacy Policy.

Our Privacy Policy explains:

  • How we collect personal information
  • How we use personal information
  • How information is shared
  • How we protect customer data
  • Your applicable privacy rights

By using our website, you acknowledge that you have reviewed our Privacy Policy.

16. Third-Party Services

KINTURU may use third-party services to support our online store, including:

  • Ecommerce platforms
  • Payment providers
  • Shipping providers
  • Analytics services
  • Advertising partners
  • Customer support tools

Third-party services operate according to their own terms and privacy policies.

KINTURU is not responsible for the practices, content, availability, or policies of third-party services that we do not control.

17. Website Availability

We aim to maintain a reliable and accessible website experience.

However, we do not guarantee that:

  • The website will always be available
  • Website functions will always be uninterrupted
  • All information will always be error-free
  • Website access will be free from technical issues

Website availability may be affected by:

  • Maintenance
  • Updates
  • Technical issues
  • Internet conditions
  • Third-party service interruptions

18. Limitation of Liability

To the maximum extent permitted by applicable law, KINTURU and its affiliates, partners, employees, and service providers shall not be responsible for indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Purchase or use of products
  • Website interruptions
  • Delays
  • Third-party services
  • Events beyond our reasonable control

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

19. Indemnification

You agree to indemnify and hold harmless KINTURU, Zhengzhou Sutong Network Technology Co., Ltd., and related parties from claims, damages, losses, liabilities, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of our website
  • Your violation of applicable laws
  • Your infringement of third-party rights

20. Changes to These Terms

KINTURU may update or modify these Terms from time to time.

Changes may be made due to:

  • Business updates
  • Product changes
  • Website improvements
  • Legal requirements
  • Operational adjustments

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of kinturu.com after changes are posted means you accept the updated Terms.

21. Governing Law

These Terms shall be governed and interpreted according to applicable laws.

Any disputes arising from the use of kinturu.com, purchases made through our store, or these Terms shall be handled according to applicable legal procedures.

Nothing in these Terms affects your rights under mandatory consumer protection laws that apply in your location.

22. Contact Us

If you have questions regarding these Terms & Conditions, your order, products, or our services, please contact us:

Brand: KINTURU

Website:
kinturu.com

Legal Entity:
Zhengzhou Sutong Network Technology Co., Ltd.

Registered Address:
No. 52, West side of West Second Ring Road, East side of Dongzheng Aluminum Factory, Dongfeng Road Subdistrict, Zhongmu County, Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410122MAEFPNH89R

Customer Support Email:
service@kinturu.com

kinturu.com is owned and operated by Zhengzhou Sutong Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, product support, and related ecommerce activities.

Through international commerce and cross-border logistics networks, KINTURU brings carefully selected Glass, ART GLASS, and Ceramic decorative collections to customers worldwide while continuing to improve product quality, shopping experience, and customer support.

KINTURU

French Vintage Elegance. Artistic Home Décor. Timeless Living.

Glass. ART GLASS. Ceramic. Everyday beauty.